Frequently Asked Questions
Everything you need to know about your Herbs of Gold experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your items ship, we will send a tracking link so you can follow your package's journey to your door.
How do I determine my correct size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for specific measurements.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, certain items like intimates and earrings are final sale.
Do you offer international shipping?
Yes, Herbs of Gold ships worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How should I care for my garments?
To maintain the quality of our premium fabrics, we recommend following the specific care instructions on the inner label. Generally, cold hand washes and air drying are best for longevity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.